Turn Policy Into Process

INCIDENT MANAGEMENT

learn valuable lessons and gain insights

It is a simple reality that sometimes things go wrong. When they do, it is crucial that your organisation have a simple and effective way for your people to report the incident, including the information that is important for you in your initial response to the incident and the management of it going forward.

Why is good governance for incidents so important? Because it is a key factor in keeping your workplace safe, secure and compliant. It also gives your stakeholders confidence that the organisation is committed to doing the right thing.

Lighthouse’s incident management capability provides your organisation with a single, organisation-wide tool that allows any staff member or contractor to report an incident. Lighthouse gives you the tools to efficiently and effectively manage most categories of incident. In Lighthouse you can:

In the Incident Management module you can:

Select the type/category of incident
Record all information relevant to the particular type of incident
Upload supporting information such as pictures, documents etc.
Capture details of witnesses
Record any immediate action that was taken
Automatically notify key stakeholders of the incident, conditional on the type of incident
Manage further activity in relation to the incident

Using Lighthouse means that:

You have a consistent investigation process every time
All investigation data is in one place
You can see the current status of the investigation in real-time
There is a full audit log of all investigation activity (who, what, when)

Lighthouse automates workflows, notifications, administration, and reports to improve the efficiency and effectiveness of your incident investigation.

With Lighthouse, investigation reporting is a breeze

Create your own reports – you have your own reporting dashboard
Schedule reports on a cycle of your choosing, or access them as and when you need them
Reports access data in real-time

Do you want dashboards? No problem.

Visualise your incident investigation data in the Lighthouse environment
Data is in real time – you don’t have to rely on outdated data again
Lighthouse integrates with the data analytics tool of your choice

Your incident investigation data is safe and secure

Lighthouse data permissions module means you have full control over who can access data – limit access by any data point, user, group of users, or a combination of all three
Lighthouse is IRAP certified to the Protected level
Lighthouse is GDRP compliant

Improve your efficiency and effectiveness

If you want to improve the efficiency and effectiveness of your incident investigations, Lighthouse is your go-to tool. Contact us today for an obligation-free discussion or demo.