Turn Policy Into Process

INCIDENT MANAGEMENT

link information in a way that provides valuable insight into control effectiveness across your entity’s business functions.

The analysis of incidents provides valuable insight into the effectiveness of controls – whether they are generic risk controls or more specific controls such as integrity controls or work health and safety controls – allows you to identify opportunities for improvement within your business.

There are many ways to capture details about incidents, but the power of Lighthouse lay in its ability to link information in a way that provides valuable insight into control effectiveness across your entity’s business functions.

Imagine being able connect a workplace incident with an operational risk in the risk register and clearly see which controls were recorded for the risk such that you can determine whether additional treatments are required – the epitome of a living risk register!

Or being able to drill down into the detail of incidents to identify commonalities and apply a systemic improvement for the benefit of your business and employees.

Using incident management in Lighthouse provides an integrated solution that allows you to gain control of your business decision.

with lighthouse, we provide you and your organisation with:

Simple to use Incident Reporting

Easy-to-follow and intuitive reporting fields that lead the reporter through the relevant steps to ensure relevant, timely, and accurate information is obtained.

Secure Access to Information

Security controlled access to information to ensure privacy is maintained and the ‘need to know’ is preserved. Access is managed through permissions within the form, within security groups, and reporting permissions. All actions are logged in compliance with legislation.

Workflows and Notifications

Embedded workflows based on delegations, authorisations and security permissions ensure incidents can be actioned quickly and efficiently.

Integrated Reporting

Data captured within incident reports can be linked to other Lighthouse modules to provide valuable insight into business risks and controls. Smart dashboard reporting provides this information in easy-to-understand graphics and tables to empower business decision-making.

Continuous Improvement

Timely information about control effectiveness provides opportunity for business to invest in improved prevention strategies. This applies to all forms of business risk and ensures entities are well-placed to succeed in achieving their business objectives.

INCIDENT MANAGEMENT SUB FUNCTIONS

Lighthouse provides a number of subfunctions to help increase your data accuracy, boost productivity, and provide confidence in your incident management .